Frequently Asked Questions about your MSpa Hot Tub
We have plenty of accessories to choose from for an Mspa, including Heat Preservation Mat, Ice Box and Cup Holder, Floating Lamp, and Wicker Surrounding Units. Explore our MSpa Accessories and see how you can customize an MSpa to suit your needs.
All MSpa models (expect TUSCANY) released in 2020 and onwards come with a cushioned floor. CAMARO/EXOTIC and all the models of URBAN/FRAME series come with integrated seat cushions to provide great comfort during periods of long use.
TEKAPO – 4P 671kg /1479lbs
TEKAPO – 6P 953kg /2101lbs
BERGEN – 4P 721.5kg /1591lbs
BERGEN – 6P 954kg /2103lbs
OTTOMAN 954kg /2103lbs
STARRY 954.5kg /2104lbs
NEST 579kg /1276lbs
VITO 964kg/ 2125lbs
RIMBA 964kg /2125lbs
AURORA 964.4kg/ 2126lbs
CARLTON 972kg /2143lbs
OTIUM 972kg /2143lbs
MONO 968kg /2134lbs
TUSCANY 1172kg /2584lbs
You can use an MSpa hot tub both outdoors and indoors. Whilst most of our customers set them up in their gardens either on a hard surface such as a patio or on their grass, a number of customers also set them up in a summer house, shed or garage. For use indoors, you should take particular time and care to consider factors such as drainage and ventilation.
By featuring the Whisper Quiet Technology and a built-in control box wrapped by the pool liner, an Mspa is the quietest portable spa that you can find.
2-persons: NEST
4-persons: TEKAPO(4P), BERGEN(4P),
6-persons: TEKAPO(6P), BERGEN(6P), OTTOMAN, STARRY(2021 version),SOHO, CAMARO, EXOTIC, VITO, RIMBA, AURORA(2021 version), CARLTON, MONO, TUSCANY
All MSpa models released in 2019 and onwards come with the Timer Function. You can easily set the time to wake up the spa to start heating the water. Featuring the intergrated chip, an Mspa allows users to adjust the number of hours before heater activation from 1 to 99 hours.
It is very important that an MSpa is stored correctly and looked after throughout its life. An MSpa can be enjoyed for many years if it is well maintained and cared for.
No, do not leave your MSpa in direct sunlight as this can cause damage to its liner.
Known as hydrotherapy, a MSpa helps relieve the effects of Arthritis by utilising the properties of warm water in order to facilitate the improved movement of joints which are stiff, ache or are painfully swollen. The cushioning in the base of the spa is suitable for periods of extended use. All MSpa models (except TUSCANY) released in 2020 and onwards come with a non-slip bottom providing extra friction between the foot and the spa floor. For those who suffer from arthritis or struggle to move, we recommend an MSpa Wicker Step as it can provide extra assistance and support when entering and exiting the spa.
It is suggested not to leave or set up your Mspa in temperatures lower than 4°C (39.2°F).
However, as long as the spa is power on, once the water temperature is lower than 1°C (33.8°F) the ANTI-ICING system will be automatically activated to heat the water up to 3°C(37.4°F). This system will prevent the water from freezing and protect the control box.If you wish to use your MSpa in winter always make sure it is protected either on a raised platform in a sheltered or covered area.
We bet you cannot find any other hot tub that is as easy to set up as an MSpa. Thanks to the world’s first built-in control box, MSpa hot tubs allow you to skip the annoying pipe connection and pump installation and complete inflation by just pressing one button. Please refer to your user manual for specific set up information or watch our how-to videos.
Simply use the drain adapter to attach a hosepipe to the spa then open the stopper cap to the inside of the spa to allow for the drainage of the majority of the spa’s water. Any remaining water can then be tipped out from the spa. Alternatively, a Pool and Drain Pump can be used to extract the water.
Yes, an MSpa must be placed on a completely flat and solid surface.
If you purchased the bladder separately, please make sure you have inflation hose or foot pump.
It varies on different spa models and your water pressure, usually it will take approximately 1 hour to fill up to the mininum line
Yes, all MSpa can heat and activate the bubble massage at the same time.
Yes, all the spa models from the ELITE and MUSE series can heat and activate the Hydro Jet Massage system at the same time
Our range of inflatable hot tubs are very easy to maintain and are all supplied with a user manual with maintenance instructions. You can also watch the instruction videos.
– put the top lid on to prevent raining, falling leaves, etc.
– slightly release some air to prevent over-inflation from heat or direct sunshine.
The running costs will vary depending upon your electric tariff, the amount of usage and how well insulated the spa is from the cold. We estimate it can cost around £1 per day to run based on feedback we have from our customers.
Yes. You can simply add air to the spa in the same way as when you initially inflated the spa until the manometer points to the GREEN section
The entire MSpa is waterproof. However, if you are expecting a very large amount of rain or bad weather it is recommended that you bring the spa indoors. Constant adverse weather conditions could damage the spa and pump and they should not be used in temperatures below 4°C.
Filters should be cleaned after every use, using running water to remove any small particles of debris. If the filters are used for too long they will get dirty and deteriorate, meaning the quality of water is not being maintained effectively. Dirty filters can also cause F1/E1 errors to appear on the pump. If you are unable to clean the filters, these should be replaced.
Drain and deflate the spa, clean it with a mild non-abrasive cleaner, and then rinse thoroughly. After the spa is dry, put it into the original box with all accessories.
Store the spa and accessories in a dry, temperature-controlled environment, between 0°C and 40°C (32°F – 104°F). We recommend storing the spa with desiccant.
No, an MSpa does not require the pump to be on constantly to be kept inflated. The pump can be used however at initial setup to inflate the spa in 1 to 2 minutes.
The filter cartridge should be installed to the water inlet on the inside of tub wall. Refer to the filter chart to see how to correctly install a filter cartridge
There are several versions of filter cartridges on the market. Refer to the chart below to choose the right filter cartridge for your spa. Please remove the fully enclosed mesh cover if your spa comes from the LITE or COMFORT series.
It depends on their maintenance regime and water conditions. A filter should be cleaned after every use or at least every other day.
An Mspa filters the water via a replaceable filter cartridge. The filter unit will automatically turn on when HEATER / UVC / OZONE function is turned on.It can also be turned on separately by pressing the FILTER button.
No, extension cables cannot be used with MSpa. The MSpa pumps come with a 5.1-meter cable which is usually sufficient for customers to reach their nearest grounded socket with RCD protection. If the cable is not long enough, we recommend getting a qualified electrician to install a grounded outdoor socket with RCD protection. The socket that the hot tub is being plugged into should be grounded. It’s better the socket is with a waterproof cover. Or it should be placed somewhere hardly sprayed by the water from the spa.
All of our spas are fitted with a plug and a PRCD (portable residual current device) with a tripping current of 10mA. This is a cut-out device in the event that water comes into contact with the electrical supply to your inflatable hot tub.
The frequency to change the spa water can vary due to different usage ways of the spa and different chemical balance of the water. If properly filtered and chemically balanced, no need to change the water throughout the whole summer season. The frequency to change water can be reduced by keeping the spa covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.
It is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories. Chemicals from other brands will also work. Please read carefully and follow the user guide provided by the manufacturers.
Chlorine or bromine is a powerful sanitiser which is necessary to keep your hot tub clean and healthy. However, chlorine and bromine sanitising products shall never be mixed up together in MSpa. Make sure you drain the spa and refill it with fresh water before switching chlorine to bromine, and vice versa.
No. MSpa warranty only applies to the original purchaser and terminates upon any transfer of ownership.
The MSpa serial number can be found on the back of your spa’s controller or on one of the feet of the engine block.
The filter cartridge must be cleaned or replaced when you see the FILTER button is flashing or display red. Once this has been done, press the Filter button for 3 seconds to reset the reminder.
The bubbling massage function will shut down automatically after every 20 minutes of operation as a safety precaution. This can be reactivated after 10 minutes by pressing the BUBBLE button again.
Please refer to the Error Code chart below
The filter pump itself will not prevent algae from growing in the spa water. For better water condition, it is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories or contact our local suppliers for further information.
Yes, some small scratches or holes can be repaired with the enclosed repair PVC swatches. Due to the shipping safety policies, the repairing glue is not included. Please ask for the glues from the service center or simply buy one from a local shop. The surface should be dry and clean while affixing the PVC swatch to the leaking tiny holes or tears. Click here for our repair and how-to videos.
No. DO NOT try to do any fixing or maintenance before the spa is completely drained. Otherwise it can cause water leakage or electric shock.